Feedback (and Other Dirty Words): Summary Review

This is a summary review of Feedback (and Other Dirty Words) containing key details about the book.

What is Feedback (and Other Dirty Words) About?

"Feedback (and Other Dirty Words)" is a book written by Douglas Stone and Sheila Heen. The book explores the topic of giving and receiving feedback in a professional setting, and offers strategies for improving communication and creating a culture of open feedback in organizations. It was published in 2013. The book is a New York Times Bestseller and it's highly recommended for leaders, managers, and employees to learn how to give and receive feedback effectively.

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A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt.

Summary Points & Takeaways from Feedback (and Other Dirty Words)

Some key summary points and takeaways from the book includes:

* Feedback is essential for personal and professional growth, but it can also be difficult and uncomfortable to hear.

* The way feedback is delivered can greatly affect how it is received. It is important to be clear, specific, and kind when giving feedback.

* People often have different "feedback triggers" and may react differently to the same feedback. Understanding and respecting these differences can help improve communication.

* Giving and receiving feedback is a skill that can be learned and improved with practice.

* Feedback is not only about pointing out what's wrong, but also celebrating what's right and encouraging progress.

* Providing feedback is a two-way street, and effective feedback requires active listening, questioning and understanding of the other person's perspective.

* It's important to acknowledge the emotions that come with feedback and to take steps to address them.

* It's important to build trust, be willing to have difficult conversations and provide feedback in a timely manner.

* Feedback should be a part of an ongoing conversation, not a one-time event.

* Giving and receiving feedback is an ongoing process, and it's important to reflect on feedback and continually strive for improvement.

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Who is the author of Feedback (and Other Dirty Words)?

M. Tamra Chandler is CEO and cofounder of PeopleFirm, a talent management and organizational performance consultancy that has earned consistent recognition locally and nationally as a top place to work.

Laura Dowling Grealish is a management consultant at PeopleFirm and was previously director of consulting services at Orion Advisory. She holds an MBA from Pacific Lutheran University.

Book Details

  • Print length: 208 pages
  • Genre: Leadership, Management ,Historical Romance

Feedback (and Other Dirty Words) Chapters

Chapter 1 :Feedback Has A Branding Problem
Chapter 2:Our Movement To Fix Feedback
Chapter 3:What Science Tells Us
Chapter 4:A Fresh Start For Feedback
Chapter 5:The Foundations of Fixing Feedback
Chapter 6:Seeking Feedback
Chapter 7:Receiving Feedback
Chapter 8:Extending Feedback
Chapter 9:Feedback Scenarios For The Real World
Chapter 10:Imagine

What do critics say?

Here's what one of the prominent reviewers had to say about the book: “Looking for a way to grow a healthy, growth-minded, and collaborative culture? Read this book!” — Marshall Goldsmith, Thinkers50 #1 Executive Coach and the only two-time #1 Leadership Thinker in the World

* The editor of this summary review made every effort to maintain information accuracy, including any published quotes, chapters, or takeaways. If you're interested in enhancing your personal growth, I suggest checking out my list of favorite self-development books. These books have been instrumental in my own personal development and I'm confident they can help you too.

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Chief Editor

Tal Gur is an author, founder, and impact-driven entrepreneur at heart. After trading his daily grind for a life of his own daring design, he spent a decade pursuing 100 major life goals around the globe. His journey and most recent book, The Art of Fully Living, has led him to found Elevate Society.

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