Feedback (and Other Dirty Words): Summary Review

This is a summary review of Feedback (and Other Dirty Words) containing key details about the book.

What is Feedback (and Other Dirty Words) About?

“Feedback (and Other Dirty Words)” is a book written by Douglas Stone and Sheila Heen. The book explores the topic of giving and receiving feedback in a professional setting, and offers strategies for improving communication and creating a culture of open feedback in organizations. It was published in 2013. The book is a New York Times Bestseller and it’s highly recommended for leaders, managers, and employees to learn how to give and receive feedback effectively.

A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it’s a dirty word that we associate with bias, politics, resentment, and self-doubt.

Summary Points & Takeaways from Feedback (and Other Dirty Words)

Some key summary points and takeaways from the book includes:

* Feedback is essential for personal and professional growth, but it can also be difficult and uncomfortable to hear.

* The way feedback is delivered can greatly affect how it is received. It is important to be clear, specific, and kind when giving feedback.

* People often have different “feedback triggers” and may react differently to the same feedback. Understanding and respecting these differences can help improve communication.

* Giving and receiving feedback is a skill that can be learned and improved with practice.

* Feedback is not only about pointing out what’s wrong, but also celebrating what’s right and encouraging progress.

* Providing feedback is a two-way street, and effective feedback requires active listening, questioning and understanding of the other person’s perspective.

* It’s important to acknowledge the emotions that come with feedback and to take steps to address them.

* It’s important to build trust, be willing to have difficult conversations and provide feedback in a timely manner.

* Feedback should be a part of an ongoing conversation, not a one-time event.

* Giving and receiving feedback is an ongoing process, and it’s important to reflect on feedback and continually strive for improvement.

Who is the author of Feedback (and Other Dirty Words)?

M. Tamra Chandler is CEO and cofounder of PeopleFirm, a talent management and organizational performance consultancy that has earned consistent recognition locally and nationally as a top place to work.

Laura Dowling Grealish is a management consultant at PeopleFirm and was previously director of consulting services at Orion Advisory. She holds an MBA from Pacific Lutheran University.

Book Details

• Print length: 208 pages
• Genre: Leadership, Management ,Historical Romance

Feedback (and Other Dirty Words) Chapters

Chapter 1 :Feedback Has A Branding Problem
Chapter 2:Our Movement To Fix Feedback
Chapter 3:What Science Tells Us
Chapter 4:A Fresh Start For Feedback
Chapter 5:The Foundations of Fixing Feedback
Chapter 6:Seeking Feedback
Chapter 7:Receiving Feedback
Chapter 8:Extending Feedback
Chapter 9:Feedback Scenarios For The Real World
Chapter 10:Imagine

What do critics say?

Here’s what one of the prominent reviewers had to say about the book: “Looking for a way to grow a healthy, growth-minded, and collaborative culture? Read this book!” — Marshall Goldsmith, Thinkers50 #1 Executive Coach and the only two-time #1 Leadership Thinker in the World

* The editor of this summary review made every effort to maintain information accuracy, including any published quotes, chapters, or takeaways. If you’re interested in enhancing your personal growth, I suggest checking out my list of favorite self-development books. These books have been instrumental in my own personal development and I’m confident they can help you too.

Chief Editor

Tal Gur is an impact-driven creator at heart. After trading his daily grind for a life of his own design, he spent a decade pursuing 100 life goals around the globe. Tal's journey and recent book, The Art of Fully Living, inspired him to found Elevate Society.