Talking to Crazy: Summary Review

This is a summary review of Talking to Crazy containing key details about the book.

What is Talking to Crazy About?

"Talking to Crazy" is a book that offers strategies for handling difficult and irrational people in a calm and effective manner.

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In Talking to “Crazy”, you will learn why people act the way they do and how instinctive responses can exacerbate the situation, and what to do instead. Also when to confront a problem and when to walk away and how to activate the Sanity Cycle, which quickly transforms you from threat to ally. You can't reason with unreasonable people, but you can reach them. Talking to “Crazy” shows you just how easy it is to do it.

Summary Points & Takeaways from Talking to Crazy

Some key summary points and takeaways from the book include:

* Understanding the underlying motivations behind difficult behavior

* Recognizing common patterns of behavior in difficult people

* Applying "emotional intelligence" to de-escalate conflicts

* Using active listening and empathy to build rapport with difficult individuals

* Communicating assertively to set boundaries and maintain control of the situation

* The author provides practical tips and techniques for managing difficult people in a way that is both effective and respectful. The goal is to help readers develop the skills they need to handle challenging situations and maintain their composure in the face of adversity.

Who is the author of Talking to Crazy?

Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy.

Book Details

  • Print length: 272 pages
  • Genre: Nonfiction, Psychology, Self Help

Talking to Crazy Chapters

Chapter 1 :Understanding Crazy
Chapter 2:Recognizing How Crazy Happens
Chapter 3:Spotting an Irrational Person’s M.O.
Chapter 4:Knowing When to Talk to Crazy and When to Walk Away
Chapter 5:Pinpointing Your Own Crazy
Chapter 6:Keeping Your Own Crazy at Bay When You’re Under Attack
Chapter 7:Regrouping When Crazy Wins
Chapter 8:The Belly Roll: Putting the Irrational Person “in Charge” to Defuse a Tense Situation
Chapter 9:The A-E-U Technique: Highly Effective—But Scary
Chapter 10:Time Travel: Getting an Irrational Person to Stop Dwelling on the Past and Focus Instead on the Future
Chapter 11:The Eye of the Hurricane: Finding the Sane Inside the Crazy
Chapter 12:Digging Down to Disappointment: Dealing with Emotional People Who Don’t Really Mean What They’re Saying
Chapter 13:The Fishbowl: Bringing an Irrational Person’s Mirror Neurons into Play
Chapter 14:The Split Second: How to Handle an Irrational Person Who’s Playing You Against Someone Else
Chapter 15:The Three L’s: Helping an Irrational Person Cope with Extreme Fear
Chapter 16:The Butter-Up: Getting a Know-It-All to Behave
Chapter 17:Executive Order: Getting a Martyr to Accept Help
Chapter 18:Coup Contrecoup: Turning an Irrational Person’s M.O. to Your Own Advantage
Chapter 19:The Kiss-Off (and the Gentle Kiss-Off): Saying No to a Manipulator
Chapter 20:Frenemies: Handling a “Toxic Deflector” at Work
Chapter 21:I Know What You’re Hiding: Getting a Sociopath out of Your Life
Chapter 22:You’ve Lost That Lovin’ Feeling? Handling Your Mutual Crazy in a Relationship
Chapter 23:Shock Absorber: Getting Through to an Emotional Partner
Chapter 24:Copy Cat: Getting a Strong-and-Silent Partner to Talk
Chapter 25:Child A or Child B? Going Through a Divorce Without Wrecking Your Kids for Life
Chapter 26:“What’s the Worst Thing for You?” Being There for a Parent, Partner, or Child in Pain
Chapter 27:The Reconnect: Healing a Broken Relationship with an Adult Child
Chapter 28:The Assumptive Close: Getting an Aging Parent to Accept Help
Chapter 29:The Four H’s and Four R’s: Rebuilding a Personal Relationship After an Irrational Person Breaks It
Chapter 30:Where to Turn When Crazy Is Above Your Pay Grade
Chapter 31:How to Get the Person to Say Yes to Getting Help
Chapter 32:What to Do if You Think Someone May Be Suicidal
Chapter 33:Woulda, Coulda, Shoulda: Preventing the Next Sandy Hook

What is a good quote from Talking to Crazy?

Top Quote: “Life is a series of steps into the unknown.” (Meaning) - Talking to Crazy Quotes, Mark Goulston

What do critics say?

Here's what one of the prominent reviewers had to say about the book: “Common-sense advice and humor offered by Goulston…sheds light on mental health issues that are not discussed (but definitely experienced) in everyday life, especially in the workplace.” — Small Business Trends

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* The editor of this summary review made every effort to maintain information accuracy, including any published quotes, chapters, or takeaways. If you're interested in furthering your personal growth, you may want to explore my list of favorite self-improvement books. These books, which have had a significant impact on my life, are carefully curated and come with summaries and key lessons.

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Chief Editor

Tal Gur is an author, founder, and impact-driven entrepreneur at heart. After trading his daily grind for a life of his own daring design, he spent a decade pursuing 100 major life goals around the globe. His journey and most recent book, The Art of Fully Living, has led him to found Elevate Society.

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