The customer is not a moron. She’s your wife.
What's the meaning of this quote?
Quote Meaning: This insightful quote by David Ogilvy, one of the founding figures of modern advertising, underscores a fundamental principle in marketing: respecting and understanding your audience. When Ogilvy says, "The customer is not a moron," he is reminding us that consumers are not naive or foolish. They are discerning individuals who make purchasing decisions based on their needs, desires, and rational thinking.
By following up with, "She's your wife," Ogilvy is urging marketers to treat their customers with the same level of care, attention, and respect that they would offer to someone close and dear to them. In essence, he is advocating for a deep, empathetic connection between businesses and their customers.
The message behind this quote goes beyond gender-specific language; it emphasizes the importance of building genuine relationships with customers. Just as you wouldn't condescend to or deceive your spouse, you shouldn't do so to your customers. Instead, you should listen to their needs, provide valuable solutions, and maintain trust. In doing so, you cultivate long-lasting customer loyalty and ensure the success of your brand.
In summary, "The customer is not a moron. She's your wife" serves as a reminder that successful marketing and advertising hinge on respecting the intelligence and humanity of your audience, emphasizing the need for genuine, respectful, and empathetic connections with customers.
Who said the quote?
The quote "The customer is not a moron. She's your wife." is often attributed to David Ogilvy (Quotes). David Ogilvy was a legendary advertising executive whose principles on effective advertising continue to be studied and applied in the industry.
Chief Editor
Tal Gur is an author, founder, and impact-driven entrepreneur at heart. After trading his daily grind for a life of his own daring design, he spent a decade pursuing 100 major life goals around the globe. His journey and most recent book, The Art of Fully Living, has led him to found Elevate Society.
