The Employee Experience Advantage: Summary Review
This is a summary review of The Employee Experience Advantage containing key details about the book.
What is The Employee Experience Advantage About?
"The Employee Experience Advantage" is a book about creating a positive and productive workplace environment that results in increased engagement, satisfaction, and retention of employees.
Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.
Summary Points & Takeaways from The Employee Experience Advantage
Some key summary points and takeaways from the book includes:
* Understanding the importance of employee experience in shaping organizational success.
* Recognizing the role of company culture in creating a positive employee experience.
* Embracing the importance of leadership in fostering a positive employee experience.
* Understanding the impact of workplace design and technology on employee experience.
* Developing effective strategies for engaging and retaining employees.
* Recognizing the impact of employee feedback on shaping the employee experience.
* Understanding the role of diversity, equity, and inclusion in shaping employee experience.
* Embracing the importance of continuous improvement in shaping the employee experience.
* Understanding the role of recognition and rewards in shaping the employee experience.
* Maximizing the benefits of a positive employee experience for both employees and the organization.
Who is the author of The Employee Experience Advantage?
JACOB MORGAN is a best-selling author, keynote speaker, futurist, and co-founder of The Future of Work Community, a brand council of the world's leading organizations exploring how the workplace is changing.
Book Details
- Print length: 304 pages
- Genre: Business, Historical Romance, Nonfiction
The Employee Experience Advantage Chapters
Chapter 1:Defining Employee Experience
Chapter 2:Research on Employee Experience
Chapter 3:Employee Experience Drivers
Chapter 4:Reason for Being
Chapter 5:The Physical Environment
Chapter 6:The Technological Environment
Chapter 7:The Cultural Environment
Chapter 8:The Employee Experience Equation
Chapter 9:The Nine Types of Organizations
Chapter 10:Employee Experience Distribution
Chapter 11:The Business Value of Employee Experience
Chapter 12:Business Metrics and Financial Performance
Chapter 13:The Cost of Employee Experience
Chapter 14:System 1 versus System 2 Experiences
Chapter 15:The Employee Experience Design Loop
Chapter 16:The Starbucks Model of Transparency
Chapter 17:The Employee Life Cycle
Chapter 18:Moments That Matter or Moments of Impact
Chapter 19:Moments That Matter and Employee Experience
Chapter 20:The Employee Experience Pyramid
Chapter 21:What about the Actual Work?
Chapter 22:Who Owns the Employee Experience?
Chapter 23:A Lesson from Airbnb
Chapter 24:The Role of Employees
Chapter 25:Where to Start
Chapter 26:Focus on What Makes Your Company Unique
Chapter 27:Size, Industry, and Location Don’t Matter
Chapter 28:A Futurist’s Perspective
What is a good quote from The Employee Experience Advantage?
Top Quote: “bonuses don't really motivate workers. Once they reach a certain baseline salary, money is no longer the main driver." - The Employee Experience Advantage Quotes, Jacob Morgan
* The editor of this summary review made every effort to maintain information accuracy, including any published quotes, chapters, or takeaways. If you want to enhance your personal growth, I recommend checking out my list of favorite personal growth books. These books have played a significant role in my life, and each one includes a summary and takeaways to help you apply the concepts.
Chief Editor
Tal Gur is an author, founder, and impact-driven entrepreneur at heart. After trading his daily grind for a life of his own daring design, he spent a decade pursuing 100 major life goals around the globe. His journey and most recent book, The Art of Fully Living, has led him to found Elevate Society.
