By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.
What's the meaning of this quote?
Quote Meaning: This quote emphasizes the importance of prioritizing employees in a business or organizational setting. It suggests that when employees are treated with respect, provided with ample opportunities for growth and development, and given a supportive work environment, they are more likely to be engaged and committed to their work. This engagement and commitment, in turn, lead to better customer service and satisfaction, as employees feel valued and motivated to deliver exceptional experiences to the customers. Consequently, when customers are satisfied, they are more likely to continue patronizing the business and even refer others to it, which ultimately results in increased profitability and shareholder value. By focusing on the well-being and satisfaction of employees, businesses create a positive ripple effect that benefits all stakeholders involved, from customers to shareholders, fostering long-term success and sustainability.
Who said the quote?
The quote "By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well." was said by Richard Branson (Bio / Quotes). Richard Branson is a British entrepreneur and founder of the Virgin Group.
Chief Editor
Tal Gur is an author, founder, and impact-driven entrepreneur at heart. After trading his daily grind for a life of his own daring design, he spent a decade pursuing 100 major life goals around the globe. His journey and most recent book, The Art of Fully Living, has led him to found Elevate Society.
